Amy Perez

Nonresident Policy Fellow

Amy Perez previously served as the Timeliness Supervisor for the U.S. Department of Labor’s Office of Unemployment Insurance’s Central Response Division. Among other efforts, the Central Response Division oversaw the Tiger Team initiative for USDOL. As part of this initiative, Amy led a team of subject matter experts in Unemployment Insurance and Process Improvement that used quantitative and qualitative analysis, program management and change management to help states streamline workflow, adopt new technologies and create an iterative improvement culture. Amy and her team developed a Robotic Process Automation Toolkit that was recently published by USDOL. She also spearheaded a R&D project in partnership with USDOL’s Office of UI Modernization and Stanford’s Reglab to evaluate how AI could be used to help process unemployment insurance claims faster. 

Prior to joining USDOL, Amy worked for the Colorado Department of Labor and Employment (CDLE) Unemployment Insurance (UI) Division for over ten years. Amy served in a variety of roles with CDLE including the Pandemic Extended Benefits Program Manager, Staff Operational Services Program Manager, Operational Excellence Program Manager, Integrity Task Force Program Manager, Process Improvement Supervisor, Disaster Unemployment Assistance Supervisor and Customer Service Center Supervisor. Amy is best known for her track record of successfully implementing a variety of technology systems and programs from idea to inception, including long term sustainability. In May 2021, Amy won CDLE’s Employee of the Year award for her work overseeing Colorado’s Pandemic Benefit Programs. Amy received her Bachelor of Arts degree from the University of Colorado. She earned her Project Management certification from Colorado State University and Lean Six Sigma Black Belt certification from Villanova University. She is extremely passionate about UI and helping states serve their customers while promoting a healthy work-life balance for staff.